Jul 2, 2013 - This article is intended for IT administrators.If you are an end-user, please contact your support desk to run the Receiver Cleanup Utility.
Once the Receiver has been installed, users can opt to use a web browser to access Citrix, or configure the Receiver application to natively connect. The URLs are listed below Toolbox.its.unc.edu: This is our 2-factor protected Citrix environment. Uncapps.its.unc.edu: This is our single factor, onyen authenticated Citrix Environment. We typically use this environment for departmental customers whose applications dont need 2-factor authentication. Maria Saree Sundori Software From AnyVirtuallab.unc.edu: This is a single factor, onyen authenticated gateway that is provided for students to use software from any location, on any device. Latest Version: If you are seeing odd issues with Citrix, make sure you have installed the latest version of Citrix Receiver. ReceiverCleanupUtility: If you are running the latest version of Citrix Receiver, there could be a problem with corrupt files or registry entries carried over from earlier versions. Citrix has a cleanup utility to completely uninstall all files and registry entries for Citrix Receiver. Citrix says that the newer versions of Citrix Receiver (v4.4 and later) no longer need the ReceiverCleanupUtility. However, weve found instances where the ReceiverCleanupUtility is the only thing that helps. Maria Saree Sundori Download The FileHere are the steps involved: Go to logrunner.isis.unc.educitrixand download the file ReceiverCleanupUtility.zip. Maria Saree Sundori .Exe From TheExtract the file ReceiverCleanupUtility.exe from the.zip file. Double-click ReceiverCleanupUtility.exe. A CMD prompt will appear, hit any key to continue. When done, it will ask if you want to send data to Citrix, type n for no. After the install is complete, open a browser and logon to your Citrix URL (toolbox.its.unc.edu, uncaps.its.unc.edu, or virtuallab.unc.edu) and try again. Unable to See Local Printers and Drives: The first thing to check in this case would be to see if they have the receiver installed. Citrix offers a browser-based HTML5 version of the receiver that will work without the receiver client being installed on a client machine. The drawback of this is that it doesnt allow the user to access local resources.
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